Call us: 757.888.0400 or 800.697.0999
Newport News Behavioral Health Center provides quality mental health treatment for males and females, ages 11-18, in a safe and secure, therapeutic environment.

Acute Care Frequently Asked Questions (FAQ)

  1. What clothing items can my child have?

Your child should have several days’ worth of comfortable clothing, preferably items that can be layered. We do have laundry facilities on the unit, so your child will be able to wash their clothing during their stay. Your child should have a pair of slip-on shoes. No items should have strings or lace, and no items should require a belt. As the unit is co-ed, please refrain from providing any revealing clothing items. All items should be labeled.

  1. What personal items can my child have?

We encourage books, journals, word puzzles, and Sudoku for use during free time. Please do not bring any electronics. Any irreplaceable sentimental items should be left at home. All items should be labeled.

  1. Can my child have jewelry or make-up during their stay?

No. Jewelry is not permitted. Any piercings must be removed prior to admission. Silicon spacers are allowed. Make-up is not permitted

  1. Does the hospital provide toiletry items?

Yes. We can provide basic toiletries to include toothbrush, toothpaste, shampoo, deodorant, body wash, lotion, and laundry detergent. Your child may have their own toiletries, as long as alcohol is not one of the ingredients. Your child may have a hairbrush and/or comb. Hairdryers, flat irons, razors of any kind are not permitted on the unit. All items should be labeled.

  1. When can I visit my child?

We have several days of visitation for the acute program. The Boys Visitation Schedule will take place every Wednesday, Friday and Saturday from 6:30 p.m. to 7:30 p.m. The Girls Visitation Schedule will take place every Tuesday, Thursday and Sunday from 6:30 p.m. to 7:30 p.m.

Special accommodations may be made through your child’s care coordinator. Visitors are limited to two immediate family members (parents, legal guardians, foster parents, grandparents, siblings ONLY) at a time, and each visitor must be at least 13 years old.

**All visitors must be on the approved visitor list generated at admission time by the legal guardian or be added by the care coordinator upon the request of the legal guardian.

  1. What can I bring at visitation?

Please do not bring any items to visitation. Purses, electronics (including cell phones), and outside food items are not permitted. Playing cards, UNO, Old Maid, coloring items, etc. are encouraged to enjoy with your child during visitation. If items are brought into the facility at the time of visitation, you will be asked to take these items to your vehicle.

  1. Am I able to call my child throughout the day?

Your child will be able to call you each night for ten minutes between 7:30-8:30. No incoming calls are permitted during this scheduled phone-time. Special accommodations may be made through your child’s care coordinator. You may call at any point during the day to speak with the unit nurse for an update. **You will be prompted to provide your child’s Privacy Code each time you call the facility**

  1. Can I bring my child food from home?

No. Outside food is not permitted. If your child has dietary restrictions or special needs, please inform the unit nurse or your child’s care coordinator.

  1. How does my child receive assignments from school?

We require parents to gather any assignments from school and provide any work to the unit. Your child will participate in scheduled hours of education (11:30-12:30 and/or 4:00-5:00 p.m.) each day so that they may complete work they may be missing.

  1. How long can I expect to be in treatment?

The length of treatment varies depending on your child’s reasons for admission, your child’s response to treatment and your child’s progress towards their treatment goals. A typical length of stay is 5-to-7 days.

  1. Is this confidential?

Absolutely. Rigorously enforced laws of confidentiality help protect your child’s rights to privacy. We cannot confirm or deny your child’s presence in our facility without your written permission.

  1. What can I expect during a typical day?

The treatment day varies but there are many common elements. During the first 24 hours a patient will have a nursing assessment, a history and physical, and a psychiatric evaluation. Daily treatment components include daily doctor visits, group therapy, and recreational therapy. Patients will also be provided school time each day.

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