Call us: 757.888.0400 or 800.697.0999
Newport News Behavioral Health Center provides quality mental health treatment for males and females, ages 11-18, in a safe and secure, therapeutic environment.

Parent/Guardian Information

Personal Items

In order to make your living areas comfortable during your stay at Newport News Behavioral Health Center, we encourage you to limit the number of personal items to the following:

  • 7 pairs of jeans/pants, no more than 10
  • 7 shirts/tee shirts, no more than 10
  • 7 pairs of socks, no more than 10
  • 7 pairs of underwear, no more than 10
  • 2 pairs of shoes (one pair of tennis shoes)
  • 2 pairs of pajamas, flip flops provided
  • 3 sweatshirts
  • 1 jacket (seasonal)
  • 1 personal blanket for your bed (if desired)
  • 1 personal pillow for your room
  • Personal hygiene products in plastic containers

Belongings are inventoried and checked at admission.  Newport News Behavioral Health Center staff will coordinate any additional items required.

Telephone Procedures

  • In an effort to enhance communication between residents and family members/legal guardians, Newport News Behavioral Health Center is using a weekly call rotation that will ensure that residents have assigned call days and are able to have regularly scheduled calls with those that have been identified on their call lists.
  • Each child will have a minimum of three 15 minute phone calls per week where they will be allowed to choose who they would like to call from their call list.
  • Phone call times will occur each night between the hours of 6:40 to 8:10 p.m. (this time may be adjusted as deemed necessary based on facility and resident needs)
  • Each resident will be allotted a 15-minute window to use the phone.
    • There will only be one resident on the phone during this allotted time so that they have the ability to experience some level of privacy
    • There will be no incoming calls to residents accepted at this time.

Telephone List:

  • Each resident’s custodial agency/guardian approves a list of individuals to whom he/she may talk with on the phone.
  • The resident’s custodial agency/guardian is the only one that can request someone be added or taken off the list. This request must be facilitated through the primary therapist.
  • The primary therapist will ensure that any updates to the call list are made within one (1) business day.
  • The telephone list designates whether phone calls must be supervised or unsupervised.

Unit Telephone Schedule:

  • Each unit has scheduled telephone days and times on a rotating basis
  • If the resident moves units and/or rooms this could cause their phone call nights to change. Every effort will be made to communicate with custodial agency/guardian and primary therapist about changes within three (3) business days.
  • Telephone contact with approved individuals is a resident’s right; resident will have the right to use the telephone during the hours designated on their unit for telephone calls. Phone calls may be limited in order for all residents on the unit to have a chance to use the telephone.
  • Each resident will have a minimum of three (3) days per week for outgoing calls

Visitation Hours

Approved family/guardian may visit on Sundays from 1:30 p.m. to 4:30 p.m. and Wednesdays from 6:00 p.m. to 8:00 p.m.  We request that residents receive no more than two (visitors) at a time.  Minors require adult supervision, and should be at least 12 years old.

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